Customer Service

• Returns and Replacements
• Ordering
• Payment, Pricing and Promotions
• Viewing Orders
• Updating Account Information

We want you to be satisfied with your purchase. If within 30 days after you receive your shipment and you are not satisfied, you may return the item for a refund or an exchange.All exchanged or returned merchandise must be in original factory condition with no modifications or alterations. Returned merchandise must include all packaging materials, warranty cards, manuals, and accessories. If the items being returned needs to be repackaged, there will be a repacking charge.Repack the item in a sturdy box, include a copy of your invoice and complete the form on the back of the invoice. You must ship orders back PREPAID. WE DO NOT ACCEPT COD SHIPMENTS. All exchanges need to have reshipping charges included.Items that are returned after 30 days are subject to 15% restocking charge. All items returned will be subject to a 15% restocking charge. Absolutely no returns on special order or closeout merchandise

• We accept VISA, Master Card, Discover, American Express,and PayPal.
• Credit card billing address must match the billing address of the customer placing the order.
• New York residents will be charged appropriate state/county sales tax.
• Ordering from the Dollhouse Hall of Fame can be done in our online store or simply contact us 607-547-5222 between the hours of 10:00AM-5:00PM daily and we will be happy to process your order on the phone.

We currently accept payments via Paypal Payment System, payments can be made with a credit car or bank transfer through Paypal.
Dollhouse Hall of Fame we make every attempt to offer you consistently competitive prices on every item in our store. All prices are listed in U.S. dollars. We consider many factors in our pricing approach including cost, supply and demand,  customer satisfaction, historical significance, condition, and most importantly, we expect to be in business years from now.
Promotions and NEW products will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter.

It's easy to check the status of your order! Just visit online My Account and sign in with your Dollhouse Hall of Fame ID and password to get a summary of any orders placed online. Youll see your order number, the date the order was placed, the status of the order, order total, the shipping method, and package tracking information for items that have shipped. If you placed your order over the phone or via mail/fax you can check your order status by contacting one of our customer services specialists at 1-607-547-5222 or emailing Customer Support

Order status messages, Commonly used order statuses include:

• Pending - We've received your order. If it showing a pending status you may still have the ability to change or cancel the order.
• Processing - Your items have already been prepared for shipment and cannot be changed by our customer service department. Well send you an email when your item(s) have shipped.
• Shipped - We've shipped your order using the shipping method you selected. You can track your shipment from online My Orders.
• Cancel Items or Order. Please contact a customer service specialist at 1-607-547-5222 to discuss your request*.
• If you are unable to cancel item(s) online and need to make a return, please review the Returns and Refunds section of online Help.

*To expedite this request please include your Purchase Order Number, Customer Number, Name, and/or Billing address.*

You can update your online account profile information anytime, just log into the Dollhouse Hall of Fame MY ACCOUNTtab on the top right. Once you have successfully logged in, You can update the following information once you've reached the profile page:

• Email Address
• User Name
• Password
• payment Address
• Shipping Address

Updates to your online account profile are effective immediately.